FAQ

 

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure payment options shown at checkout.

Do you ship internationally?

Yes, we ship to selected international locations. Shipping options and rates are shown during checkout.

How long does shipping take?

Domestic orders typically arrive within 5–7 business days. International orders may take longer depending on location.

Can I return or exchange an item?

Yes, we accept returns and exchanges within 14 days of delivery. Items must be unused and in original condition. Please review our Return Policy for details.

How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and link.

What if I received a damaged or incorrect item?

Please contact us within 48 hours of delivery with your order number and a photo. We will resolve the issue promptly.

Can I cancel or change my order?

Orders can be modified or canceled within 2 hours of placing them. After that, they are processed and may not be altered.

Is my personal information secure?

Yes. We use secure technology to protect your personal data and never share it without consent. Please see our Privacy Policy for more information.

Do you offer custom designs?

At this time, we do not offer custom orders. However, we’re always updating our collections with new styles.

How can I contact customer service?

You can reach us by email at support@etherealcore.com. We typically respond within 24–48 business hours.